We use some essential cookies to make our website work properly.
We’d also like to set additional cookies to help us improve our website, tailor marketing and provide a more personal experience.
Find the support that's right for you
Whatever your circumstances, we're here to help you find the information and support you need.
Other ways we can support you
We can also help with life's changes and make using our online services easier.
Can't find the support you need?
Tell us what you need and we'll help you find the right support. You can tell us about any extra support you need when you contact us.
We're here to make things easier
Everyone's needs are different. We'll listen, explain things clearly and discuss what would help you.
Your money. Your decisions. Your peace of mind.
You should feel informed and in control of decisions about your money and home. We're here to listen, understand your needs and help you find the right support.
Take Five to Stop Fraud
Scammers may pretend to be someone you trust or pressure you to act quickly. Taking time to question unexpected requests can help keep you safe.
Stop. Challenge. Protect.
Find out more about Take FiveHonest | Personal | Trusted. Especially when it matters most.
Our values guide how we listen, communicate and support you.
Support from people who understand
Our teams are trained to recognise when customers may need extra support, with additional guidance from our vulnerability champions. Our involvement with Dementia Friends helps build understanding of the challenges people living with dementia may face.
Find out more about Key and our peopleMore help when you need it
Sometimes it helps to explore further. These resources offer practical information and independent guidance.
Helpful resources from Key
Extra support frequently asked questions
You don't need a diagnosis or medical condition to ask for support. Just tell us what would make things easier for you, and we'll discuss how we can help.
If you're finding financial terms difficult to understand, our equity release glossary explains common words and phrases in plain English.
Yes. You can ask to involve a family member, friend or someone you trust. We'll continue to listen to you and respect your wishes.
Let us know. Whether your health, finances or personal circumstances have changed, we can talk through what support you may need.
We're here to listen
You don't need to know exactly what support you need. Get in touch, tell us what's making things difficult and we'll help you find the right next step.
Talk to our team
Page last updated: Tuesday 27 October 2026