Opening Hours

Open at 9:00am today

Opening Hours

  • Monday - Thursday

    9:00am - 8:00pm

  • Friday

    9:00am - 5:30pm

  • Saturday

    9:00am - 5:00pm

  • Sunday

    Closed All Day

Our Address

Key, Baines House,

4 Midgery Court, Fulwood,

Preston, PR2 9ZH

UK FREEPHONE

0808 252 9170


Write to us

You can write to us at
 

Key
Baines House
4 Midgery Court
Fulwood
Preston
PR2 9ZH


Call us

Phone: 0808 252 9170


Customer enquiries

Email your enquiries to [email protected] 

RetireWise enquiries

Email our RetireWise editor at [email protected]
 

Press office

To get in touch with our Press Office call 01772 508316 or email [email protected]. Lines are open Monday to Friday 9.00am - 5.00pm.


Marketing & Advertising

Email our marketing team at [email protected]


Complaints

If you have a complaint regarding any aspect of our service, please contact the Compliance Officer at Key, Baines House, 4 Midgery Court, Fulwood, Preston, PR2 9ZH
 

If you subsequently believe that we have not satisfactorily dealt with your complaint, you may be entitled to refer it to the Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone number 0300 123 9 123, website address www.financial-ombudsman.org.uk. This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints. A leaflet detailing the full complaints and appeals process is available from Key on request.