Opening Hours

Open at 9:00am today

Opening Hours

  • Monday - Thursday

    9:00am - 8:00pm

  • Friday

    9:00am - 5:30pm

  • Saturday

    9:00am - 5:00pm

  • Sunday

    Closed All Day

Our Address

Key, Baines House,

4 Midgery Court, Fulwood,

Preston, PR2 9ZH


0808 252 9170

Write to us

You can write to us at

Baines House
4 Midgery Court

Call us

Phone: 0808 252 9170

Customer enquiries

Email your enquiries to [email protected] 

RetireWise enquiries

Email our RetireWise editor at [email protected]

Press office

To get in touch with our Press Office, call one of the below or email us at [email protected].

Rachel Mann - 01772 508322
Lee Blackwell - 01772 508795

Marketing & Advertising

Email our marketing team at [email protected]


If you have a complaint regarding any aspect of our service, please contact the Compliance Officer at Key, Baines House, 4 Midgery Court, Fulwood, Preston, PR2 9ZH

If you subsequently believe that we have not satisfactorily dealt with your complaint, you may be entitled to refer it to the Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone number 0300 123 9 123, website address This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints. A leaflet detailing the full complaints and appeals process is available from Key on request.