Write to us
You can write to us at
4 Midgery Court
Phone: 0808 252 9170
Email our RetireWise editor at [email protected]
To get in touch with our Press Office call 01772 508316 or email [email protected]. Lines are open Monday to Friday 9.00am - 5.00pm.
Marketing & Advertising
Email our marketing team at [email protected]
If you have a complaint regarding any aspect of our service, please contact the Compliance Officer at Key, Baines House, 4 Midgery Court, Fulwood, Preston, PR2 9ZH
If you subsequently believe that we have not satisfactorily dealt with your complaint, you may be entitled to refer it to the Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone number 0300 123 9 123, website address www.financial-ombudsman.org.uk. This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints. A leaflet detailing the full complaints and appeals process is available from Key on request.