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Support for your needs
Fraud and financial abuse can take many forms, including pressure from someone you know. If something doesn't feel right, we're here to listen and help you find support.
Making things easier, every step of the way
If you're worried about a scam, pressure from someone else or financial abuse, you can raise your concerns with us at any stage.
When you contact us
Tell us if something feels suspicious or someone is putting you under pressure.
When we talk things through
We'll listen without judgement, explain things clearly and give you time to decide.
When you need further help
We can help you find independent support or explain how to report your concerns.
Spot the warning signs
Key will never ask you to:
Share your banking passwords, PINs or security codes
Move money to a 'safe' account
Make an immediate decision about your money or home
Before you respond to a call, email or text
Check who’s contacting you and whether the request is genuine. Don't open unexpected links or attachments, and don't feel pressured to act quickly.
Someone you trust, by your side
You can involve a family member, friend or someone you trust when speaking with us. If you're worried someone is pressuring you, you can also ask to speak with us privately. Your wishes come first.
Worried about fraud or financial abuse?
You don't need to be certain something is wrong. Tell us what's concerning you and we'll help you understand what support's available.
Ask us for supportHelpful resources and guidance
Find guidance on spotting scams, protecting your information and getting help with financial abuse or pressure from others.
Helpful resources from Key
Take Five to Stop Fraud
Scammers may pretend to be someone you trust or pressure you to act quickly. Taking a moment to question unexpected requests can help protect you.
Stop. Challenge. Protect.
Find out more about Take FiveHonest | Personal | Trusted
Our values shape how we support you, especially when you're worried about suspicious activity or pressure from others.
Fraud, scams and financial abuse frequently asked questions
Be cautious of unexpected calls, emails or texts asking for personal information or money. Check the full sender email address, not just the name shown, and be wary of unfamiliar links or attachments. If you're unsure, contact the organisation using details from its official website rather than the message.
You have the right to make your own decisions. If someone is putting you under pressure, tell us. We can listen to your concerns and help you find appropriate support.
Yes. If you'd prefer to speak privately, let us know. We'll discuss how to arrange a conversation where you feel comfortable sharing your concerns.
If you've lost money or shared financial details, contact your bank or payment provider immediately. Report the scam to Report Fraud, or Police Scotland on 101 if you're in Scotland.
If the scam involves Key or someone claiming to represent us, contact us directly using the details on our website.
If you or someone else is in immediate danger, call 999.
You don't need proof to ask for help. Financial abuse can include someone controlling your money or pressuring you into decisions. You can contact the police for advice or speak to Hourglass, which supports older people experiencing abuse. If you're in immediate danger, call 999.
We're here to help
If you're worried about a scam, financial abuse or pressure from someone else, you don't have to face it alone. Tell us what's concerning you and we'll listen, take your concerns seriously and help you understand what to do next.
Ask us for support
Page last updated: Tuesday 27 October 2026