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Digital support

  • Join online appointments with confidence

  • Access from your laptop, tablet, or computer

  • Step-by-step support whenever you need it

Explore our digital support guides

Our support guides are designed to help you access online services clearly and confidently.

Take your time, follow the steps at your own pace, and find the information you need to feel ready for your appointment.

Why we offer video appointments

  • Simple face-to-face support from anywhere

  • Easy to follow with on-screen guidance

  • Flexible appointments that fit around you

See why we do video appointments

Joining your video appointment

  • Join calls by laptop, tablet, or computer

  • Get ready before your appointment starts

  • Feel comfortable using video appointments

Learn how to join video appointments

What to expect

  • Learn what happens on your call

  • Know what you may need before your call

  • Feel prepared ahead of your appointment

Learn what to expect from your call

We’re here to help

If you need extra support accessing appointments or using online services, our team is here to help every step of the way.

You can contact us for guidance and support whenever you need it. We’ll help make accessing online services feel as simple and straightforward as possible.
 

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Page last updated: Wednesday 17 June 2026

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