Closed until Wednesday, Schedule a callback

Money worries and debt support

  • Support if money worries are affecting you

  • Clear conversations about your circumstances

  • Help finding independent financial support

Ask us for support

Support for your needs

Money worries can affect anyone, for different reasons. Whether you're finding it difficult to manage bills, dealing with debt or feeling uncertain about the future, you can tell us what you're experiencing.

Managing everyday costs

  • When household bills and day-to-day expenses are becoming difficult to manage.

Dealing with debt

  • When repayments, borrowing or outstanding debts are causing concern.

Changes in circumstances

  • When retirement, illness or a change in income affects your finances.

Feeling overwhelmed

  • When money worries are affecting your confidence, wellbeing or decisions.

Making things easier, every step of the way

If money worries are affecting you, let us know. We'll take time to understand your circumstances and make conversations easier.

When you contact us
Tell us if money worries are affecting you or making it difficult to know what to do next.

When we talk things through
We'll listen without judgement, explain things clearly and give you time to ask questions.

When you need further help
We can explain where to find free, independent guidance and specialist debt support.

Support that works for you

When you speak with Key, you can:

Ask us to explain your options in clear, simple language
Take time to consider what feels right for you
Ask for information in writing to look at later

Not sure where to start? You don't need to have all the answers. Tell us what's worrying you and we'll help you understand the next steps.

Someone you trust, by your side

You can involve a family member, friend or someone you trust when speaking with us. They can help you ask questions, understand information or think things through. We'll continue to listen to you and respect your wishes.

Worried about money?

If financial pressures are making things difficult, tell us what would help. We'll listen and discuss the support available.

Ask us for support

Helpful resources and guidance

Find practical information about managing money, dealing with debt and accessing independent financial support.

Helpful resources from Key

Managing debt in retirement Managing your retirement finances Managing financial stress Understanding retirement costs Managing money without a private pension

Independent support

Budgeting and debt advice — Turn2us Money guidance — MoneyHelper Help with bills — Citizens Advice Debt support — National Debtline Benefits and financial help — GOV.UK
Older couple talking together at home

Support from people who understand

Money worries aren't always easy to talk about. Our teams are trained to recognise when customers may need extra help, with additional guidance from our vulnerability champions. We'll listen without judgement and take time to understand what you're going through.

Find out more about Key and our people

Honest | Personal | Trusted

Our values shape how we support you, especially when money worries are making life more difficult.

Honest

  • Clear, open conversations

  • We'll explain things clearly and be open about what we can and can't help with.

Personal

  • Your circumstances matter

  • We'll take time to understand what's happening and what matters to you.

Trusted

  • Your decisions, your pace

  • We'll respect your choices and give you time to consider your options.

Money worries and debt support frequently asked questions

Yes. If money worries are affecting you, let us know. We'll listen, take time to understand your circumstances and discuss what support may help.

We can listen to your circumstances and explain the services and support we offer, but we don't provide specialist debt advice. If you need help managing debts, organisations such as MoneyHelper, Citizens Advice and National Debtline can offer independent guidance.

You can get free, independent guidance from organisations such as Citizens Advice, MoneyHelper and National Debtline. They can help you understand your situation and what steps you could take.

Yes. You can ask to involve a family member, friend or someone you trust. We'll discuss how they can support you while respecting your wishes and choices.

No. You can ask questions, take time to think and request information to look at later. It's important that you understand your options and feel comfortable with any decision.

We're here to help

If money worries are affecting you, we're here to listen. Tell us what's happening and we'll help you understand what support may be available.

Ask us for support
Page last updated: Tuesday 27 October 2026

We use some essential cookies to make our website work properly.

We’d also like to set additional cookies to help us improve our website, tailor marketing and provide a more personal experience.