Our customers are at the heart of everything we do. From the first contact, right through the whole process and beyond, we always put your needs and priorities first.
Our values are simple – to be independent, transparent, supportive and straightforward.
Key Retirement Solutions Ltd was established in 1998, as one of the UK’s first equity release advisory services.
Two of the founding directors are still very much part of life at Key; as is the deep-rooted belief in fantastic value and exceptional customer service.
Customer focused - we listen carefully to learn about our customers’ needs
Straightforward - we don’t use technical jargon and industry acronyms. We simply offer the advice or help customers need, explained clearly
Experts - over one million people have come to us for help with financial planning in retirement
Accessible - whichever product you need help with, you’ll never have to leave your home to speak to a specialist. They’ll either come out to see you, or speak to you over the phone
Human - all calls within office hours come straight into our UK-based call centre. We don’t have any automated telephone systems – you’ll always speak to a real person
As our customer base has grown, so has our product offering. We are able to offer customers a whole suite of financial products, which aim to take the hassle out of financial planning.