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Bereavement support from Key
Losing a loved one can be one of life's most difficult experiences. Alongside the emotional impact, there are often practical, legal and financial matters that need attention.
Whether you're notifying organisations, dealing with an estate or trying to understand what happens next, Key's bereavement team is here to help guide you through the process.
If you need support following a customer's passing, you can request a callback from our bereavement team using the form below. A member of the team will then get in touch to guide you through the next steps.
- Personal Representatives and Executors
- Attorneys acting under a Power of Attorney where appropriate
- Next of kin or close family members
- Solicitors or professional representatives acting on behalf of an estate
What to do following a bereavement
There are several practical steps that usually need to be taken following a bereavement. While every situation is different, understanding the process can help make things feel more manageable.
Frequently Asked Questions
Yes. Most organisations will need to be notified individually unless a central notification service is available. Our Bereavement Team can help explain what needs to be done and where support may be available.
You can still submit a notification with the details you have. Our team will guide you on anything outstanding.
Not always. Whether Probate is required depends on the assets involved and the organisations you are dealing with.
Timescales vary depending on the complexity of the estate and the services involved. We'll provide guidance once we've reviewed your notification.
If you need assistance, our Bereavement Team is here to help.
Phone: 0800 531 6015
Email: [email protected]
Page last updated: Tuesday 25 August 2026