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Opening Hours
Open at 9:00am on Monday
Monday - Thursday
9:00am - 8:00pm
Friday
9:00am - 5:30pm
Saturday
9:00am - 5:00pm
Sunday
Closed All Day
Our Address
Key, Baines House,
4 Midgery Court, Fulwood,
Preston, PR2 9ZH
UK FREEPHONE
0808 252 9170Your initial appointment with your adviser is very straightforward and there’s really nothing you need to do to prepare for it. It would be great if you could have a think before you speak to your adviser about:
Your initial appointment is to help you understand how equity release works, ask questions you may have and for your adviser to find out a little more about your circumstances to see if equity release is right for you. There’s no obligation to proceed at all.
First of all, your adviser will take you through a presentation to give you all the information you need, such as:
All of our equity release advice is based on your needs and circumstances, so now your adviser will ask you some questions. This includes:
Some basic personal information:
Your age, health and lifestyle could all play a part in how much money you could release from your home. So it’s important your adviser knows a little bit about you.
Details about your financial situation:
Do you have an outstanding mortgage, or a loan secured against your home, that you'll need to pay off? Would you like to make repayments on your lifetime mortgage or not? All these things are important to find the right plan for you. Your equity release adviser will need a rough idea of how much equity you'd like to release.
Details about your property:
Details about your property, including your estimated property value, will be taken to establish whether your property could be acceptable for equity release.
Discussing additional features:
Would you look to guarantee an inheritance? Might there be a chance you would move in the future? Finding a plan to suit your needs starts with knowing your needs.
Once your adviser has this information, they can look at the plans available from our range of Key branded lifetime mortgage products, finding the one that most suits your needs.
Once your adviser knows more about what you need, they’ll search the product range that we have created using 20 years’ experience and our unique insight in helping over 1 million people decide if equity release is right for them.
You’ll be invited to attend a second appointment where your equity release adviser will provide their advice and recommendation to you. You will receive a written recommendation report and personalised illustration, explaining the plan, either in the post for telephone and zoom appointments or in person if you had a face to face appointment. It’s then up to you to decide whether you’d like to go ahead or not. If you do decide you wish to proceed, your adviser will talk through the next steps and help you continue with the process.
Don’t worry if you have any questions in the meantime – your adviser will leave their details so you can contact them at any time.
All of our equity release advice relates to our range of Key-branded lifetime mortgage products and is completely free of charge, so you can find out if it’s right for you without it costing you a penny. Not just the initial consultation, but the whole advice process from start to finish.
Your specialist equity release adviser will explain: