• Open at 9:00am on Monday
    • Monday - Thursday 9:00am - 8:00pm
    • Friday 9:00am - 5:30pm
    • Saturday 9:00am - 5:00pm
    • Sunday Closed All Day
    • Our Address

      Key, Baines House,

      4 Midgery Court, Fulwood,

      Preston, PR2 9ZH

  • UK FREEPHONE 0808 252 9170

Information about coronavirus (COVID-19)

Despite the changes that households now face daily we understand that many still wish to seek advice regarding their financial options.

With this in mind, we wanted to keep you informed of the steps we are taking here at Key to ensure we continue to deliver the service you expect whilst doing what is right for our customers.

The same expert, personal, free equity release advice over the phone

For your peace of mind during this period, all our advice will be delivered over the phone by our specialist advisers.

You’ll still receive the same standard of tailored advice and support, so you don’t need to put your financial planning on hold. This includes:
  • Putting you and your family first: We’re here to answer all your questions on equity release and whether it could help you fund the things you need
  • Looking at your options: Your adviser will ensure you consider other options such as downsizing or alternative forms of borrowing.
  • A no pressure service: However you access our services, your adviser will give you all the information you need about equity release for you to make an informed decision in your own time. If equity release isn’t right for you, they’ll tell you.
  • Finding out more for free: All of our equity release advice relating to our range of Key-branded products is completely free-of-charge, so you can find out if it’s right for you without costing you a penny.
Our fully-qualified advisers are ready to help you with any questions you may have about equity release. If you are looking into your financial options now and whether your home can help fund your needs, please do get in touch and we can talk about your options.

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Page last updated: Friday 20 March 2020