Our primary role is to make sure you're making the right decision. We’ll take the time to understand your unique situation and provide a recommendation based on what’s most suitable for you.
During your first, no-obligation appointment with us, which can be either face-to-face or over the phone – whichever you prefer – one of our local expert equity release advisers will talk you through your options. They’ll explain the ins and outs of equity release and answer any questions you may have.
After speaking with you, if we don’t think equity release is right for you, we’ll tell you. But if both you and your adviser agree that it is, following your first appointment, we’ll search the entire product range we have created, guided by Key’s 20 years’ experience and unique insight from helping more than 1 million people decide if equity release is right for them, to find the right plan for you.
During your second appointment, your expert adviser will present and talk you through the recommended plan. It will include the amount you could release, the plan’s features and benefits, interest rates and its terms and conditions. They’ll also answer any questions you might have.
All of our plans are approved by the Equity Release Council, meaning they come with a number of assurances. One of which is the no negative equity guarantee. That means, if you take out equity release with us, you can never owe more than the value of your home, so any debt accrued through your plan can’t be passed on to your loved ones.
For added peace of mind, with some of our products, you can choose to guarantee an inheritance for your loved ones through inheritance protection. As well, you can also personalise your plan to include downsizing protection, meaning you can move home in the future if you need to and repay your loan without incurring an early repayment charge, subject to criteria.
Our products have rates starting from less than 3% MER and plans that could allow you to release up to 55% of your home’s value, depending on your circumstances.
After speaking to us, if you’re then happy to go ahead, your Key Equity Release adviser will submit the paperwork on your behalf. From that point, you’ll have a dedicated case handler to support you throughout your equity release journey. They’ll manage the paperwork, answer any questions you have and oversee your application right through to completion.
We always recommend inviting your family and friends to your appointments. It gives them the chance to understand equity release and ask any questions they may have, as well as give you the confidence you're making the right decision. Of course, if you’d rather not include anyone else, we’ll always respect your decision.