Opening Hours

Open until 8:00pm today

Opening Hours

  • Monday - Thursday

    9:00am - 8:00pm

  • Friday

    9:00am - 5:30pm

  • Saturday

    9:00am - 5:00pm

  • Sunday

    Closed All Day

Our Address

Key, Baines House,

4 Midgery Court, Fulwood,

Preston, PR2 9ZH


0808 252 9170

We're an award-winning equity release broker

We help homeowners aged 55-95 release some of the tax-free cash tied up in their home by recommending the right plan and lender for them based on their individual needs.
Before you take out equity release, you must first seek specialist advice. It’s a regulatory requirement. That’s where we, the equity release experts, come in.
From giving you tailored advice, to picking your most suitable plan, through to your money being released, as your equity release broker, we’re with you every step of the way.

What is an equity release broker?

As an expert equity release broker, we work for you

Our primary role is to offer advice on whether equity release is right for you. Like we’ve done for more than 1 million others, we’ll take the time to understand your unique situation and provide a recommendation based on what’s most suitable for you.
During your first, no-obligation appointment with us, which can be either face-to-face or over the phone – whichever you prefer – one of our local expert equity release advisers will talk you through all your options. They’ll explain the ins and outs of equity release and answer any questions you may have.
After speaking with you, if we don’t think equity release is right for you, we’ll tell you. But if both you and your adviser agree that it is, following your first appointment, we’ll begin searching the whole of the market on your behalf to find you the most suitable equity release plan.
For added peace of mind, we recommend Equity Release Council approved plans. They include the no negative equity guarantee, which means you’ll never owe more than your home’s worth and your beneficiaries will not face any debt passed on by equity release.
During your second appointment, our expert adviser will present and talk you through your recommended plan. It will include the amount you could release, the plan’s features and benefits, interest rates and its terms and conditions. They’ll also answer any questions you might have.
We recommend inviting your family and friends to your appointments. It gives them the chance to understand equity release and ask any questions they may have. Of course, if you’d rather not include anyone else, we’ll always respect your decision.
After speaking to us, if you’re then happy to go ahead, your Key adviser will submit the paperwork on your behalf. That’s where the lender comes in.

More on equity release

What is an equity release lender?

An equity release lender is a company which supplies you with your tax-free cash at the end of your equity release journey

After our adviser has submitted your paperwork to the lender on your behalf, we’ll assign one of our expert designated case handlers to you. They’ll be with you every step of the way, ensuring your journey is both stress free and uncomplicated.
Your case handler will take care of organising a surveyor to value your property and will instruct your chosen solicitors to take care of all the legalities on your behalf. This can either be one of our expert panel solicitors or, if you’d rather choose your own solicitor, you can. Learn more about other associated costs.
When the lender receives your home’s valuation, and providing they are satisfied their criteria has been met, they’ll then issue you an offer.
If you’re happy to go ahead, the process typically takes around 8-12 weeks. During this time, your Key case handler will be on hand to provide updates and answer any questions you may have. See what you can expect on your Key equity release journey.
Once everything is complete, the lender will release your money. It’s then yours to spend as you wish. If you need food for thought, take a look at how some of our customers spent their tax-free cash.
When your plan comes to an end and your home is sold, which is usually when you or the last remaining applicant either passes away or enters long-term care, the money owed will be repaid to your lender. Anything left over will pass to your beneficiaries.

Why choose Key as your equity release broker?

  • As a 100% independent equity release broker, we have no ties to any lender
  • We provide advice and recommendations based on what’s best for you, nothing else
  • We’ve helped more than 1 million people decide if equity release is right for them
  • We’ve won more than 60 industry awards – check out our awards
  • Our customers love us – check out our five-star Trustpilot rating

How do I get started?

Get your free guide

Download your free guide to see how equity release work
Start learning

I want to calculate

Use our free calculator to see how much you could get
Get started

I want to get advice

Book your free, no-obligation home visit with Key
Book now

Things to consider

When comparing the whole equity release market, our independent specialist advisers will explain:

  • You have to get advice before releasing equity. Please read all our information and make sure it's right for you
  • The plans we recommend have a no negative equity guarantee, so you’ll never owe more than your home’s value
  • Equity release reduces your estate's value and may affect any means-tested benefits you're eligible for
  • The initial consultation is free with no obligation and if you proceed with an equity release plan our advice fee, usually 1.99% of the amount released (£1,499 minimum), payable on completion
  • A lifetime mortgage, which is a loan secured against your home, is the most popular form of equity release and you will still own your home